πΏ Our Happiness Guarantee (Returns & Refunds)
We want you to love everything you receive from manteljoy. But we understand that sometimes, a change of heart happens. Here's how we can work together to make things right.
1. Changing Your Plans? (Cancellations)
If you would like to cancel your order, please contact us as soon as possible at info@manteljoy.com
Orders may be cancelled for a full refund as long as production has not started and the order has not been shipped. Once production has begun or the order has been shipped, cancellation may no longer be possible.
If your order has already been shipped, please refer to our Return & Refund Policy below for information about eligible returns.
2. Not Quite Right? (Returns)
We accept eligible returns within 14 days of delivery.
Please contact us at info@manteljoy.comΒ within 14 days of receiving your order to request a return. Our team will provide the appropriate return instructions and return address.
Preference-Based Returns (Change of Mind)
If you would like to return an item because you have changed your mind or it does not meet your personal preferences, the following conditions apply:
-
Items must be unused and unworn.
-
Items must be returned in their original packaging.
-
Customers are responsible for return shipping costs.
-
Please contact us before sending any item back to receive the correct return instructions and return address.
Damaged, Defective, Incorrect, or Misrepresented Items
If your item arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us within 14 days of delivery with:
-
Your order number
-
Photos showing the issue, where applicable
-
A brief description of the problem
We will review your request and provide an appropriate replacement, refund, or return solution at no additional cost to you.
The unused, unworn, and original packaging requirements for preference-based returns do not apply to items that arrive damaged, defective, incorrect, or materially different from what was ordered.
If a return is required due to a product defect, damage, incorrect item, or material difference from the order, we will provide return instructions and arrange an appropriate solution without requiring you to pay additional return shipping costs.
This policy does not limit any additional rights you may have under applicable consumer protection laws.
3. The Refund Process
Once your return is received, inspected, and approved, the refund will be issued to your original payment method. Please allow 1β5 business days for the refund to be processed.
4. Waiting on a Refund?
If the refund hasn't appeared yet, don't worry! Sometimes banks and credit card companies take a little extra time to "post" the transaction. We suggest:
- Double-checking your bank account.
- Reaching out to your credit card company.
- Checking in with your bank.
If you've done all this and still haven't seen your funds after a few days, please reach out to us atΒ info@manteljoy.com. We're here to help!
π Ready to start a return?
Please email our friendly team atΒ info@manteljoy.comΒ to receive the correct return address. We want to make sure your package finds its way home to the right place!